Our Click and Collect service is quick, simple and easy to use and gives you our fastest branch experience. Place your order online and collect it within our stores network.
No queuing, no waiting, no searching for products in store - your goods will be picked and ready, waiting for your arrival. Order 24/7 and pick your order in the next 1-2 working days.
How it works:
- Browse our catalogue.
- Select a branch
- Wait for confirmation
- We'll get your order ready
- What to do when you come to the store?
- How long you've got to collect your order?
- Need to make a change to your collection order?
- Need more help?
Check our range of products and add to the cart the items you need.
Simply select the branch you would like to collect from and place your order online. Our real time stock availability checker should advise if the stock you require is readily available at your chosen branch and if not you can always check stock at another branch close by if you need the goods straight away.
If the stock is available at another branch, we can transfer it to your chosen within 24-48h.
Once you have placed your order online, you will receive an email with your order number along with details and instructions on what to do next. Please do not go to your chosen branch until you receive the confirmation email advising that your order is ready for collection.
Please note we don't hold stock for all our online catalogue in stores, so please check the stock availability for each branch on the product pages.
Our expert team will pick and collate your goods together in the designated branch collection areas to ensure there is no delay when you arrive in branch
In Stock:Items currently in stock at your selected branch are available to collect the same day of placing your order, until the store closes. If you place your order after the store has closed, you’ll be able to collect it when the store next opens. Use our Store Locator to check for opening times.
Distribution centre:
When the item you want is not available at your chosen branch, but is in stock in another branch, you can order it and collect it within 48h. We’ll send the item to your selected branch, ready for you to collect the 24-48h.
Please check the opening hours of your chosen branch before coming. You can find all the details at our store locator page.
When you arrive at the branch, please provide the order number along with your photo ID and someone from our team will check your details and look after your order.
We allow you 14 days to collect your items once your order is ready for collection. If the order hasn’t been collected by then, we will cancel your order and make the stock available.
If you need more time to collect your order, please contact your local branch to see if they can extend your collection time.
For credit account customers we operate a 3 strike policy for failed collections before the service is removed from your account, this is due to the time and cost involved in picking and unpicking orders. For cash customers, the payment will be refunded back to your card used for payment.
No changes can be made to Click & Collect orders once placed. You can either create a new additional order online if you have forgotten to add something to your original order or you can purchase the item(s) separately in store.
For any questions regarding a click & collect order please check our FAQ section or get it touch with your local branch for help.
